Field Service Implementation Specialist

Roche • Zionsville, IN

83d • $70,300 - $130,500

About The Position

The Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/instruments, such as cobas Pro and cobas 8000, at customer sites. We are actively recruiting for more than one regular, full-time position at this time. As an entry-level specialist, you will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. Company car is provided. Additionally, you will need to currently reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.

Requirements

• Associate's degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
• 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment
• ASCP certification

Nice To Haves

• Bachelor's degree
• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for Roche chemistry and IT solutions
• Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
• Effective time-management, organization, and prioritization skills
• Ability to work as a field-based individual contributor with independence and autonomy

Responsibilities

• Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation
• Validate installations
• Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience
• Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation
• Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels
• Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)

Benefits

• Discretionary annual bonus based on individual and Company performance
• Comprehensive health benefits
• 401k plan
• Paid time off
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: Associate degree