Field Service First Line Manager

Serco Plc • Chesterfield Court House, VA

2d • $33,777 • Hybrid

About The Position

As a Field Service First Line Manager in our Electronic Monitoring Service team, you’ll play a key role in supporting colleagues who deliver essential monitoring services that help keep communities safe.
You’ll lead a team that makes a clear and positive impact every day. Your work will help improve service quality, strengthen operational consistency, and support better outcomes for people and communities who rely on us.

Requirements

• A recognised management qualification
• Experience leading people in a fast-paced environment
• Proven capability in performance management
• Strong communication and organisational skills
• A high level of accuracy, attention to detail, and a results-focused mindset

Responsibilities

• Lead and support colleagues to consistently meet and exceed performance targets
• Ensure operational procedures are followed and contract compliance is maintained
• Drive continuous improvement across efficiency, quality, and service-level performance
• Promote a positive team culture aligned to the Serco Leadership Standard
• Support the Area Manager and provide effective cover when required

Benefits

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Company car: A company car
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees