Field Service Expert II - Marine (Remote, Pennsylvania (US))

Voith • Remote, PA

194d • Remote

About The Position

The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs.

Requirements

• Significant marine mechanical power transmission experience.
• Shipboard or Maritime experience.
• Ability to assume supervisory role of mechanical projects and direct assistance.
• Strong organizational skills to prioritize multiple tasks.
• Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
• Ability to build and maintain successful working relationships with customers.
• 24/7 days per week availability.
• Confident decision maker.
• USCG - United States Coast Guard License preferred.
• Ability to read and understand technical manuals and drawings.
• Two year college/technical school degree.
• At least five years of experience working in the Marine Industry.
• Instructor/trainer experience.
• Fully fluent in English with very good communication skill. Knowledge of Spanish is an asset.
• Good knowledge of MS-Office.

Responsibilities

• Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Marine products, including but not limited to Voith Schneider Propeller, Inline thruster, linear jets.
• Perform dock trial and sea trials upon completion of work.
• Execute and lead task with great level of Safety standards.
• Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products in shipboard use.
• Act as the project manager of the entire job in order to secure the service timeline.
• Provide customer support to operators via in person, phone and/or email.
• Work as part of product group team to achieve/exceed service objectives.
• Provide documented service analysis and reports on both preventative maintenance and failure situations.
• Provide service support for direct sales force.
• Complete special projects as assigned by the Service Manager.
• Some international travel outside of North America.
• Promote after-sales business, as upgrades, maintenance programs.

Benefits

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees