Field Service Engr

Veeco

8d•$41 - $44

About The Position

About VeecoYou probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world. We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers. Overview: Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco’s technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting and Veeco Wet Processing equipment.

Requirements

Bachelor’s degree in engineering or related technical area and a minimum of 2 years of experience is required. An equivalent combination of education and experience will be considered. Military training and experience are welcome.
Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls
System integration, test, and debug skills
Experience with Semiconductor industry safety requirements and clean room environment
Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
Ability to build excellent customer relationships
Attention to detail and accuracy
Ability to work under pressure to meet support deadlines in a multi-tasking environment
Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
Able to travel extensively within North America to perform Field Service duties. Occasional international travel will be required.

Responsibilities

Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
Isolate and resolve equipment and systems malfunctions and take corrective action
Assist with the implementation of new processes, methods, and designs
Develop relationships with the customer to ensure high customer satisfaction and retention
Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for Veeco customers
Report all tool actions/events and daily activities in field service reports
Adhere to safety and confidentiality policies