Field Service Engineer

Carl Zeiss-posted 3 months ago
$97,000 - $122,000/Yr
Full-time • Mid Level
Remote
Repair and Maintenance
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Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Responsible for installation, preventive maintenance, troubleshooting, and general upkeep of cutting-edge ZEISS semiconductor systems. This is a field-based role with a primary location in Fremont, CA, requiring international travel for training and collaboration with factory experts. The engineer delivers excellence in customer support, ensuring optimal system performance and customer satisfaction.

  • Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions.
  • Perform hands-on operation, service, and upkeep of FIB-SEM systems.
  • Complete service reports, quality forms, and expense documentation within set timelines.
  • Manage spare parts inventory, including ordering and returns.
  • Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center.
  • Provide timely updates to customers and internal teams regarding equipment status and ongoing projects.
  • Travel initially across the U.S. and later to Germany for in-depth training and collaboration with factory experts.
  • Support the development and testing of new service strategies, create training materials, and conduct training sessions.
  • Act as the primary liaison between the German factory, local support, management, and end customers.
  • Other duties as assigned.
  • Bachelor's degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics.
  • High customer orientation, flexibility, and willingness to work varying service hours.
  • Ability to read and interpret electrical and mechanical engineering documentation and schematics.
  • Technical experience in the semiconductor industry; experience in optics is preferred.
  • Ability to work independently, strong hands-on skills, and assertiveness.
  • Good written and verbal communication skills in English.
  • Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems.
  • Must be willing to travel periodically, including internationally.
  • Medical plans
  • Retirement savings plan
  • Paid time off
  • Performance bonus or sales commissions
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