Field Service Engineer

Carl Zeiss

151d • $97,000 - $122,000 • Remote

About The Position

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Responsible for installation, preventive maintenance, troubleshooting, and general upkeep of cutting-edge ZEISS semiconductor systems. This is a field-based role with a primary location in Fremont, CA, requiring international travel for training and collaboration with factory experts. The engineer delivers excellence in customer support, ensuring optimal system performance and customer satisfaction.

Requirements

• Bachelor's degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics.
• High customer orientation, flexibility, and willingness to work varying service hours.
• Ability to read and interpret electrical and mechanical engineering documentation and schematics.
• Technical experience in the semiconductor industry; experience in optics is preferred.
• Ability to work independently, strong hands-on skills, and assertiveness.
• Good written and verbal communication skills in English.
• Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems.
• Must be willing to travel periodically, including internationally.

Responsibilities

• Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions.
• Perform hands-on operation, service, and upkeep of FIB-SEM systems.
• Complete service reports, quality forms, and expense documentation within set timelines.
• Manage spare parts inventory, including ordering and returns.
• Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center.
• Provide timely updates to customers and internal teams regarding equipment status and ongoing projects.
• Travel initially across the U.S. and later to Germany for in-depth training and collaboration with factory experts.
• Support the development and testing of new service strategies, create training materials, and conduct training sessions.
• Act as the primary liaison between the German factory, local support, management, and end customers.
• Other duties as assigned.

Benefits

• Medical plans
• Retirement savings plan
• Paid time off
• Performance bonus or sales commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree