Field Service Engineer

About the position

The Field Service Engineer will be responsible for installing and servicing Murata Machine Tools products in customer plants. This includes performing electrical, mechanical, and hydraulic problem diagnosis and repair, as well as training customer personnel on the operation and servicing of the machines. The position requires a willingness to travel extensively within the USA, with up to 85% travel expected. The role is a 9-month contract-to-hire position, and candidates must be willing to relocate to the Dallas-Forth Worth area or consider options in Abilene, TX. The position is fully onsite in Chandler, AZ.

Responsibilities

• Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up, tooling, operation and programming.
• Prepare and submit demonstration reports accurately and promptly.
• Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period.
• Crosstrain on mechanical, electrical & electronic maintenance.
• Advise and assist customers with most operations and programming problems during warranty period.
• Perform most maintenance work and provide basic assistance needed by customer following warranty period.
• Advise and assist in selection and ordering of tools and repair parts.
• Prepare and submit service time and expense reports accurately and promptly.
• Assist other Field Service Engineers with various assignments to receive necessary on-the-job training.
• Receive additional training on Murata Machine Tools products by attending schools, seminars, and conferences.
• Train customer personnel in processing, tooling, operating, and servicing of Murata Machine Tools products.
• Recommend machine tools and accessory equipment to potential buyers.
• Report sales opportunities.
• Assist and advise in matters involving machine application, tooling, and estimating.
• Maintain favorable customer relationships.

Requirements

• Understanding of mechanical, hydraulic, and laser systems.
• Knowledge of CNC equipment (FANUC a plus).
• Machine tool experience.
• Several years of technical or military training in electronics.
• Professional approach to solving problems.
• Desire to understand customer needs.
• Ability to travel up to 85% within the USA regularly.

Nice-to-haves

• Associate degree in related field or other engineering discipline preferred.
• Technical School or Military Certification is acceptable.
• Minimum of 1-4 years of machine tools maintenance or related experience and/or training; or equivalent combination of education and experience.

Benefits

• Pay range of $62000.00 - $68000.00/yr.
• 401k matching.
• Yearly bonuses & raises.