Field Service Engineer

Service Express • Newark, NJ

114d • $30 - $42

About The Position

You may be interested in the Field Service Engineer position that we have available! It’s an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction. This role requires driving to different customer sites within a 100-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you’ll also participate in periodic training and occasional out-of-state travel.

Requirements

• Strong troubleshooting skills with at least a basic knowledge of computer hardware
• Availability for on-call rotation to support customer needs
• Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching

Nice To Haves

• Prior field service experience is a plus but not required
• A+ and/or Server Plus certifications preferred but not required

Responsibilities

• Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
• Travel to customer sites to troubleshoot and resolve technical issues
• Provide exceptional service by responding quickly and efficiently to customer needs
• Communicate with confidence to ensure customers feel supported and their concerns are addressed
• Identify and proactively escalate potential technical issues
• Assist with data center relocations and inventory audits
• Interpret maintenance manuals and collaborate with engineers to resolve complex issues
• Troubleshoot technical problems efficiently while managing multiple tasks
• Stay updated on industry advancements through training and certification programs
• Serve as a technical expert during sales calls when needed
• Document and share resolutions to improve team knowledge and efficiency
• Prepare thorough audits and maintain documentation of service calls
• Proactively analyze and prepare for service calls to ensure quick and effective solutions
• Maintain accurate records of service activities, expenses, and customer interactions
• Collaborate with internal teams including purchasing, operations, and sales

Benefits

• Workplace flexibility that empowers you
• Comprehensive training program – we hire the will and train the skill!
• Access to best-in-class support teams
• Opportunities for personal growth & career advancement
• Paid volunteer hours & your birthday off
• Multiple health insurance offerings starting on day one
• 50% health club membership reimbursement
• 401k match to help you plan for the future
• $30-$42/hour based on experience

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees