Field Service Engineer

COMPU DYNAMICS-posted 2 months ago
$65,000 - $105,000/Yr
Full-time • Mid Level
South Bend, IN
101-250 employees
Repair and Maintenance
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The Field Service Engineer is responsible for providing onsite technical services to customers in support of mission-critical data center systems. This role delivers installation, startup, commissioning support, and both remedial and preventative maintenance services for advanced liquid cooling equipment. Acting as a trusted technical resource, the Field Service Engineer supports customers throughout the full service lifecycle, ensuring reliable, high-performance operation of mission-critical infrastructure in AI/HPC environments.

  • Participate in system deployment projects by delivering installation, startup, and commissioning support services for mission-critical liquid cooling systems.
  • Assist with troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical systems, networking, and cooling equipment during deployment.
  • Identify necessary parts and components required to resolve equipment issues during installation and commissioning.
  • Respond onsite to dispatches for scheduled and unscheduled service requests within the timeframes defined by customer service level agreements (SLAs).
  • Provide onsite technical support, including troubleshooting and repair of electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.
  • Maintain accurate and timely customer service records and reports within the service management platform.
  • Recommend improvements to product manuals, operational processes, and field service procedures based on field insights.
  • Ensure continuous knowledge of supported products, including maintaining required certifications.
  • Contribute to the creation and refinement of service bulletins, procedures, and technical documentation.
  • Support the development of training course content and provide technical training to customers and other field service personnel as required.
  • Develop and maintain knowledge base articles and related technical content to support internal teams and customer operations.
  • Partner with sales and business development teams as a technical resource to support customer engagements and solution development.
  • Participate in process improvement initiatives and the development of new service offerings.
  • Provide field feedback to engineering, product, and service leadership to support continuous improvement of systems and support models.
  • Minimum 5 years of experience in field service or a similar technical support position.
  • Prior experience working within data center environments.
  • Experience reading and interpreting mechanical and electrical schematics.
  • Experience working with 124/208 VAC and 48 VDC systems.
  • Demonstrated experience troubleshooting and repairing electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems.
  • Associate degree in an IT hardware-related discipline from a two-year college or technical school (or equivalent combination of education and experience).
  • Medical, Dental, and Vision Insurance - effective the first of the month following hire, with plans currently offered through Cigna.
  • 401(k) Retirement Plan - automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.
  • Employer-Paid Life Insurance - coverage equal to 1x your salary.
  • Short-Term Disability (STD) - fully paid by Compu Dynamics.
  • Voluntary Benefits - including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.
  • Paid Time Off (PTO) - accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.
  • Paid Holidays - 7 company-observed holidays plus a floating holiday.
  • Birthday Time Off - 8 hours of paid time off during your birthday month.
  • Paid Parental Leave - 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.
  • Volunteer Time Off (VTO) - 40 hours annually for community service.
  • Boot Reimbursement - up to $150 annually, available from your first day.
  • Tool Reimbursement - $250 annually, available after 60 days.
  • Tuition Reimbursement - up to $5,000 annually for approved educational programs.
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