Field Service Engineer

Tomra • Augusta, GA

218d

About The Position

The Field Service Engineer provides exceptional technical support, maintenance, installation, and training for TOMRA’s cutting-edge food sorting equipment. This role requires a capable, results-driven individual with the determination to overcome challenges and ensure the seamless operation of TOMRA's solutions, optimized performance, and superior customer satisfaction. The ideal candidate is a proactive problem-solver with a go-getter energy, always seeking solutions to any issue. They are tech-savvy with a deep interest in machinery and automation, and have strong computer skills. Additionally, the candidate should be excited to travel and thrive in a dynamic environment, consistently demonstrating a solutions-oriented attitude to ensure customer success.

Requirements

• Relevant knowledge of electronics/electrical assembly and wiring.
• Strong understanding / knowledge of electronics and electrical assembly and wiring.
• Proven to read, analyze and interpret technical procedures and/or governmental regulations.
• Assist and support customers in a professional manner.
• Ability to establish and maintain effective working relationships with customers, internal and external associates and management.
• Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
• Competent with Microsoft Office – Word, Excel and Outlook.
• A positive attitude with a strong customer service mindset.

Nice To Haves

• Experience with packaging and or printing machinery.
• Experience in electronic system troubleshooting.
• Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
• Working knowledge of basic test equipment such as oscilloscopes and voltmeters.
• Knowledge of computer hardware and configurations.

Responsibilities

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution.
• Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment.
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
• React in a prompt and professional manner to customer machine issues in the field.
• Address customer complaints and if necessary, escalate to appropriate stakeholders.
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities.
• Act as the voice of the customer in the value chain to improve products systems and services.
• Assist with training and development of new Field Service Engineers, as requested.
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
• Manage and control tools, test equipment, technical documentation and other assigned equipment.
• Complete administrative tasks in an accurate and timely manner.
• Promote a 'Safety First' culture throughout the company, our customers, and our industry.

Benefits

• Strong benefits offering with medical, dental and vision plan options that cover premiums at 100% for employees.
• Healthy PTO policy with 31 days annually (sick, vacation, holiday) which increases with each year of seniority.
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates.
• Global career opportunities with a strong record for promoting internally.
• Professional training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees