Field Service Engineer - Colorado Springs, CO

Hologic•Colorado Springs, CO

4h•$64,000 - $100,100

About The Position

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day. Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence. Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site. We are growing and have a new role in the Colorado Springs, CO area. Join a team in our Breast & Skeletal Health where you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Requirements

Must be a self-starter, able to travel and work independently with minimal supervision.
Must be capable of multi-tasking, setting priorities and scheduling work activities.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Willing to work flexible hours and overtime on short notice.
Position requires the ability to be “on call” after normal working hours.
Depending on location, position may require frequent overnight travel.
Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
High degree of mechanical aptitude.
Excellent communications skills, both written and verbal are required
Associate's Degree or equivalent in electronics, computer science or related technical discipline is required.
2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.
Strong computer literacy.
Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.

Nice To Haves

Experience designing, installing, or maintaining computer networks highly desirable.

Responsibilities

Install, maintain, and repair Hologic equipment, including mammography systems, bone densitometers, and mini C‑arms.
Ensure high customer satisfaction through quality service and support.
Perform system checks, upgrades, and corrective maintenance following company procedures.
Support fellow Field Engineers as needed.
Maintain compliance with regulatory requirements and complete all documentation accurately and on time.
Train customers on basic product operation.
Report product issues and suggest service improvements to the District Manager.
Provide support for trade shows, customer demos, and sales activities.
Coordinate closely with sales teams to ensure smooth installations and meet customer expectations.
Manage inventory and return unused or faulty parts promptly.
Promote service contracts and assist in service agreement sales within your territory.
Organize and manage your territory effectively, performing preventive maintenance on schedule and minimizing equipment downtime.
Respond to customer inquiries and escalate unresolved issues appropriately.