Field Service Engineer

ForTec Medical • Columbia, MD

20d • $70,000 - $90,000

About The Position

ForTec Medical is an industry leader, dedicated to improving patient health. Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand. ForTec’s commitment to excellence, integrity, and positive culture defines our organization. Join us in shaping the future of healthcare while growing your career in a supportive, mission-focused environment.
Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals. We are currently seeking a Field Service Engineer to join our team. This is a great opportunity for someone with medical equipment service experience who enjoys working independently and contributing your skills to ensure we deliver the highest quality mobile surgical technology solutions to our clients.

Requirements

• Bachelor’s degree in electrical or biomedical engineering strongly preferred; Associate’s degree in electronics technology is a minimum requirement
• Minimum 2 years’ experience in medical equipment service; candidates with surgical laser experience is a plus
• Flexible schedule with the ability to travel up to 50%
• Valid driver’s license and acceptable driving record
• Must be able to manipulate 50+ pounds of medical equipment
• Must have good eye/hand coordination for complicated repair tasks
• Must have basic knowledge of electronics and laser physics
• Outstanding decision-making and problem-solving skills
• Customer service focused
• Proficient in Microsoft Office

Responsibilities

• Maintain, repair and calibrate surgical lasers
• Visually inspect, repair and perform calibration on equipment; ensure safety, proper operation, physical completeness and aesthetically pleasing exterior of equipment prior to releasing the machine for use
• Perform preventative maintenance on all equipment, ensuring optimal operation
• Inventory and order repair parts, and ensure back up supplies are available for efficient repair of equipment
• Follow proper safety procedures for equipment repair and usage
• Contact manufacturing representative for repair instructions or when requesting on-site assistance
• Maintain proper flow of information regarding laser repair / progress status
• Communicate with company Service Engineers, Operations Personnel, and Management in an effective and timely manner when needing assistance in obtaining parts or contacting for 3rd party repairs
• Follow up with technicians following a repair to insure equipment functioned properly
• Communicate with operations when equipment are operational/ready for service or out of service/inoperative/non-functioning
• Complete timely and detailed Service Reporting, to include:
• Maintenance & PM documentation, to maintain an accurate account of each service event
• Purchase order and parts requests and packing slip submittal
• Participate in continuing education of new equipment as necessary
• Assist in training new service engineers on repair and operation of equipment

Benefits

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs, and uniforms for field team members. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees