Field Service Engineer (2+ years)

Medtronic•Minneapolis, MN

About The Position

We anticipate the application window for this opening will close on - 6 Feb 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams. To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. The candidate must reside in one of the following locations: Pittsburgh, PA; Seattle, WA; Baltimore, MD; Minneapolis, MN; or St. Louis, MO, Louisville, Kentucky and Colombus, Ohio Experience in clinical field service or clinical customer support experience. Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at medical centers. This role involves evaluating customer biomedical equipment issues, troubleshooting, installing, implementing appropriate repairs, and maintaining these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams, such as Biomedical Technicians. This person must be hands-on with medical equipment to quickly find solutions to complex situations. Responsibilities may include the following and other duties may be assigned. Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel.

Requirements

Requires minimum of 2 years of clinical field service, technical internship or clinical customer support experience.
Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).
Relevant experience in clinical field service or clinical customer support experience.
Ability to troubleshoot with technical skills, creativity and high discipline
Familiarity with most used test equipment
Ability to read and understand schematics and engineering drawings
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Performed troubleshooting and repairs on medical devices
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Excellent English writing and verbal communication skills
Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues.
Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders.
Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.
Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations.
Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction.
Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment.
Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%).

Nice To Haves

Bachelor’s degree in Bioengineering, engineering or technology field
Experience with robotics or motion control
Previous experience as Technician/Field Services within medical device industry
Experience with anatomy, surgical protocol and medical terminology

Responsibilities

Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinative engineering field change.
Maintains effective customer communications and relations.
May provide onsite training of customer support personnel.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

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