Field Service Engineer - Austin
About The Position
MKS Instruments is seeking a Senior Field Service Engineer in the Austin Texas area. This individual will provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Manage installation and repair of Liquid and Dry Ozone, Fourier Transform Infrared (FTIR), and Residual Gas Analyzer (RGA) products for key accounts in US. This position will require travel about 40% of the time. This typically involves travel to a customer site on a Monday, performing an installation or service, and returning home no later than Friday.
Requirements
- Associate’s degree, or equivalent; with minimum of 5 years of related Semiconductor experience or similar; or equivalent combination of education and experience.
- Excellent communication and documentation skills.
- Experienced with standard Microsoft Office programs
- Work with integrity, is ethical and is able to inspire the trust of others.
- Strong analytic, business and interpersonal skills
- Motivated, self-driven, positive approach to problem solving.
- Ability to succeed in a fast-paced, rapidly changing, high tech environment.
- Perform activities such as sitting, standing, or typing for extended periods of time
- Must be able to lift up to 50 lbs.
- Regularly requires good manual dexterity and coordination
- Must be able to communicate information and ideas so others will understand
- Must be able to exchange accurate information
- Ability to take and follow directions and instructions.
- Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
- Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.
- Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.
Nice To Haves
- Bachelor's degree and/or applicable certification is preferred.
Responsibilities
- Providing highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems.
- Checking out and approving operational quality of system equipment.
- Serving as company liaison with customer on administrative and technical matters for assigned projects.
- Responsible for operational quality of system equipment.
- Ability to take and follow directions and instructions.
- Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
- Access to sensitive and confidential business systems and software, personally identifying information, the company’s financial information, and/or the ability to maintain physical security and safety.
- Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.
Benefits
- MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
