Field Service Engineer - Memphis

Flintgroup•Elgin, IL

10d•Onsite

About The Position

The Field Service Engineer at Xeikon is a key player in delivering outstanding technical support to our valued customers. Focused on diagnosing and resolving hardware and software issues, the Field Service Engineer ensures peak performance of Xeikon products through meticulous on-site maintenance. Repair and collaborative problem-solving. This role demands not only a strong technical background but also excellent time management skills for efficient service delivery. Additionally, the position involves adept administration to maintain accurate service records and documentation.

Requirements

High School diploma or GED required; Associate’s or Bachelor’s Degree preferred and/or equivalent experience
Prior experience in break/fix, electrical/mechanical repair preferred
Ability to travel frequently, both domestically and internationally, by car and plane
Valid Driver's License required
Excellent judgment, discretion, and problem-solving skills
Customer service-oriented with the ability to remain calm and professional in stressful situations
Detail-oriented with the ability to work effectively under pressure while meeting deadlines
Proficient in Internet software, E-mail, Microsoft Excel, and Word
Ability to lift and/or move various weights, including up to 100 pounds
Willingness and availability to work various hours, including weekends and on-call
Ability to work independently without direct supervision
Ability to travel up to 100% is required

Nice To Haves

Knowledge of the printing industry is a plus

Responsibilities

Keep Technical Support (TSS) updated on current customer interventions
Escalate to TSS support if an issue cannot be resolved within one hour
Maintain effective part management, including handling Part Returns (RMAs)
Proactively communicate with customers regarding service issues and promptly address their concerns
Keep customers informed about the current onsite ETA
Collaborate closely with customers to understand their technical needs and challenges
Ensure punctuality and leave the site in a better condition than upon arrival
Keep SMAX work orders current: Labor time, activity logs, RMAS
Accurately mark machines up and down in real time Via SMAX
Provide detailed activity logs on troubleshooting, resolutions
Ensure time cards are accurate and entered daily
Complete all necessary Litmos classes before due dates
Participate in training programs to enhance technical skills
Ensure all expenses are submitted the following Monday of travel
Book travel as early as possible to secure the best rates for flights, hotels, and car rentals