Field Service Engineer - Sacramento

DiaSorin•Sacramento, CA

54d•Onsite

About The Position

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact! Job Scope The Field Service Engineer (Sacramento / San Francisco) will be responsible for Meeting daily service repair needs and driving customer satisfaction through service excellence. Exercising of judgment within defined procedures and practices to determine appropriate action. Compliance of field service technical standards is required. Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory. Requires travel on short notice; overnight travel may be required depending on service region requirements. Service is provided Monday through Friday, typically between the hours of 8 a.m. and 5 p.m., occasionally requiring extended workdays.

Requirements

Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
Knowledge of electronic measuring equipment
Ability to work with a team
High mechanical aptitude and good problem solving/communication skills
Customer relationship skills.
Fluency in English as well as local language of the residential country is required
Valid Passport or eligibility required required

Responsibilities

Maintain inventory of parts and supplies
Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
Manage an expense account, service tools and spare parts inventories.
Interface daily with internal and external customers
Submit written reports
Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
Meeting departmental expectations regarding the following: Response time PM completion Rates Service callbacks Customer Satisfaction Survey Results
Other duties as assigned.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume