Field Service Engineer - Pittsburgh, PA
About The Position
The Field Service Engineer for Beckman Coulter Diagnostics is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. This position is part of the Service Organization located in Pittsburgh, PA and surrounding territory and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Service Team reporting to the Territory Supervisor and responsible for ensuring optimal performance of Beckman Coulter equipment. If you thrive in a fast-paced environment, enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization—read on.
Requirements
- Associate Degree or equivalent military experience
- 0-1 year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
- Ability to travel – list specifics 40-50% travel, overnight, within territory or locations
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
Nice To Haves
- 2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
- A technical college major such as biomed, engineering, or related
Responsibilities
- Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
- Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers.
Benefits
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
