Field Service Engineer- Phoenix, AZ
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. This position reports to the District Service Manager and is part of the Pacific West District located in the Phoenix,AZ and will be working remotely to cover Northern California, Utah and Arizona. In this role as a Field Service Engineer, you will have the opportunity to be responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company.
Requirements
- Associate's degree in mechanical, electrical, biological science, life science, or military equivalent. Relevant professional experience may be accepted in lieu of formal educational requirements.
- Experience using standard test equipment to troubleshoot and service instrumentation.
- Excellent customer communication skills, with the ability to clearly convey information and build strong relationships.
- Local travel is required for this role daily. Ability to travel overnight 40-60% of the time
- Ability to lift 50 pounds
- Must have a valid driver’s license with an acceptable driving record
Nice To Haves
- Bachelors Degree in a scientific discipline
- Highly computer literate (Microsoft Office Suite, PowerBI, Sales Force, ServiceMax)
- Prior field service experience in related field
Responsibilities
- A FSE (Field Service Engineer) must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).
- Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
- Ability to cultivate customer relationships measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation. Achieve annual revenue target with expected year‐over‐year growth of 8‐10%
Benefits
- Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
- This job is also eligible for bonus/incentive pay.
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
