Field Service Engineer - Remote /New Jersey

Sartorius•New Brunswick, NJ

35d•$75•Remote

About The Position

Sartorius has an exciting opportunity for a dynamic, self-motivated professional to help make an impact within our Field Service organization supporting the Lab Essential portfolio of products such as water systems, balances, and analyzers. This position will be supporting customers, with the majority located in New Brunswick, NJ. Territory includes NJ, PA, DE and MD with potential to travel to other states. The incumbent in this role will be a critical team member helping customers with installations, calibrations, maintenance, and repairs. If you want to expand your skill set while making a difference in the biotechnology industry, then please read on.

Requirements

Associate degree or certifications in engineering or military training and 5+ years of proven field service experience
2+ years of proven field service experience, including experience with the calibration of balances and moisture analyzers
Reside in or near New Brunswick, NJ.
Open to traveling 50% or more overnight
Able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
Valid Driver's License and Passport
Proficient with MS Office software, including Outlook, Word and Excel
Ability to work flexible shifts and adapt to changing work schedule
Lift items that weigh up to 55 lbs.
Excellent customer facing skills
Excellent driving record
Self-starter and problem solver
Identification with our core values: Sustainability, Openness, Enjoyment

Nice To Haves

Familiarity with mobile tools and applications

Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
In the event of an issue, you will assist with troubleshooting and analyzing any process failures that arise
Build positive relationships with customers

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service