Field Service Engineer

Thermo Fisher Scientific • Columbus, OH

1d • Onsite

About The Position

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion and over 100,000 employees. The company's mission is to enable customers to make the world healthier, cleaner, and safer, guided by values of Integrity, Intensity, Innovation, and Involvement. The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. These systems operate on a common automated instrument platform, Phadia Laboratory Systems, which enhances productivity and cost efficiencies in clinical laboratories globally. This Field Service Engineer (FSE) role is field-based, with a preference for candidates located in the Columbus, OH area. IDD FSEs are responsible for providing exceptional on-site service on highly complex and integrated systems within hospitals and commercial reference laboratories in their assigned service territories, achieved through technical expertise, teamwork, and superior customer service.

Requirements

• Possess an Associate Degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience.
• 2-3+ years of experience in related life sciences, biomedical engineering and/or technical customer-facing roles.
• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems.
• Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude.
• Exercise judgment in setting work priorities and identifying next steps.
• Able to quickly adapt to change with positive and constructive feedback.
• Work in a fast-paced environment and operate remotely from the main office with minimum supervision.
• Must be able to stand, bend, and/or kneel for up to two hours at a time.
• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.
• Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report.
• Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.
• Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.
• Ability to travel up to 85% (overnight), often in less than 1 days’ notice via automobile or airplane.
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, which includes a drug screening.

Nice To Haves

• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.

Responsibilities

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators.
• Increase technical competency level servicing instruments by completing in-person or online training courses.
• Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• May be required to perform other related duties as required and/or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees