Field Service Engineer - Phoenix, AZ

Tosoh Bioscience, Inc.•South San Francisco, CA

3d•Remote

About The Position

This position reports to the Regional Service Supervisor or Regional Service Manager. This field-based position is responsible for providing onsite service and telephone support of Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area. This position will provide high level service quality while ensuring compliance with all company policies & procedures. This individual will need to maintain an understanding of FDA and ISO quality system requirements. The job requires the individual to be a team player with the ability to function well in a challenging and fast paced environment. Must have strong technical skills; be enthusiastic, positive, dependable and customer focused.

Requirements

A minimum of two years field service support of medical equipment or equivalent experience
An associate degree in electronics, military technical training, or equivalent education
Must have and maintain valid US drivers license and acceptable driving record
Must be proficient in Windows 7/8/10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as required
Must be able to read and interpret electronic schematics, fluidic diagrams and mechanical drawings
Experience using a digital multimeter, have basic electronic soldering skills, and other general electronic technician competencies
Solid verbal and written communications skills
Good organizational skills and attention to detail in order to maintain all documentation at the highest levels of accuracy using good documentation practices
Excellent customer service and problem-solving skills to understand, follow through, and resolve instrument issues and the needs of Tosoh Bioscience customers
Possess a sense of urgency to deliver timely results and resolve issues quickly
Must be willing to travel overnight and by air as business requires, up to 65% of the time
Must live in the service territory
Must have the ability to define problems, collect data, establish fact(s) and draw valid conclusions. In addition, the ability to interpret technical instructions in both mathematical and diagram form and deal with abstract and concrete variables
Experience working in an FDA or ISO regulated medical device industry
Working knowledge of quality system requirements and the willingness to adapt to Tosoh's Quality System
Must be willing to submit to random drug test and background check
Must pass a physical abilities test

Responsibilities

Install, troubleshoot, repair and schedule maintenance on Tosoh instruments
Overnight and air travel required. Frequency and duration will vary depending on business needs. Travel may be immediate or scheduled in advance. International travel possible and the ability to obtain a valid passport is required
Provide cross coverage for other FSE territories & customers as needed
Complete all administrative responsibilities in a timely and accurate manner as required by company policy or as directed by management
Responsible for the organization, management and control of trunk stock parts inventory
Fully comply with all servicing procedures, quality systems requirements and compliance
Collaborate with Instrument Service Center (ISC) personnel in remanufacturing of Tosoh instruments
Maintain compliance in all work activities
Responsible for making travel arrangements (booking hotels, air travel) and other transportation required in supporting Tosoh customers
Perform other duties as prescribed by service management