Field Service Engineer
About The Position
Your Challenges Responsible for providing premium technical service to Eppendorf customers within the San Diego territory. Perform service efficiently and effectively on instruments and equipment as requested or initiated. Properly document and manage work activity, time recording, billing and quality documents in-house, on site at customer facilities or over the phone as required. Deliver high quality, customer centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills. Establish and maintain a high degree of technical knowledge pertaining to service activities described. Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth where applicable Maintains inventory to keep in stock for technical service. Your Expertise Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and 2+ years’ related experience and/or training. Valid driver's license required and good driving record. Your benefits at Eppendorf Compensation: $80k-$85k base annually Attractive Bonus and Commission Plan Position is eligible for Overtime Pay and is paid at 1.5 times normal hourly rate Per diem pay Company vehicle for work and personal use, along with a gas card, and liability insurance Competitive total rewards package including health, financial, and education benefits Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.
Requirements
- Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and 2+ years’ related experience and/or training
- Valid driver's license required and good driving record
Responsibilities
- providing premium technical service to Eppendorf customers within the San Diego territory
- Perform service efficiently and effectively on instruments and equipment as requested or initiated
- Properly document and manage work activity, time recording, billing and quality documents in-house, on site at customer facilities or over the phone as required
- Deliver high quality, customer centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills
- Establish and maintain a high degree of technical knowledge pertaining to service activities described
- Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth where applicable
- Maintains inventory to keep in stock for technical service
Benefits
- $80k-$85k base annually
- Attractive Bonus and Commission Plan
- Position is eligible for Overtime Pay and is paid at 1.5 times normal hourly rate
- Per diem pay
- Company vehicle for work and personal use, along with a gas card, and liability insurance
- Competitive total rewards package including health, financial, and education benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
