Field Service Engineer

Agilent Technologies

19h•Hybrid

About The Position

Agilent inspires and supports discoveries that advance the quality of life by providing life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. This enables customers to gain the answers and insights they seek to improve the world. As a Field Service Engineer, you will be part of a diverse and expert team responsible for supporting customers with on-site service. This includes installing and optimizing hardware/software/network products and configurations at customer sites, diagnosing and resolving product performance problems, and performing maintenance and repairs. The role also involves ensuring customer satisfaction by advising on preventive maintenance and configurations, providing limited application support, and proactively responding to potential equipment issues to prevent unplanned interruptions. You will deliver fully integrated solutions, train other field engineers and customers, serve as an internal technical resource, and lead product customer escalations. Collaboration with various Agilent teams such as Support, Sales, Marketing, and R&D is also a key aspect of the role. The candidate must reside in central New Jersey and consent to participate in and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements

Bachelors, master's or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience
4+ years relevant work experience
Experience with Pharma, Biotechnology, GMP and GLP environments
Demonstration of logical troubleshooting
Ability to tackle high impact problems related to product availability; typically, system/ solution focused
Customer service and solutions oriented
Ability to travel extensively including overnight travel as decided by business needs
A valid driver's license is required for this position
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites

Nice To Haves

Familiarity with Agilent LC, LC-MS, GC, and GC-MS experience is a plus
Experience with the Agilent solutions is desired but not crucial
Familiarity with other OEM and mass spectroscopy equipment highly preferred

Responsibilities

Install and optimize hardware/software/network products and configurations at customer sites
Diagnose and resolve product performance problems
Perform maintenance and repairs
Ensure customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
Leverage proven experience to provided limited application support
Proactively respond to potential equipment issues to prevent unplanned interruption of customers business
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions
Serve as an internal resource on technical issues and leads product customer escalations
Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May have knowledge of third-party products
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
May calibrate equipment
May qualify leads
Consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites