Field Service Engineer (2nd Shift & 3rd Shift)

Hyve Solutions•Fremont, CA

4d•Onsite

About The Position

The Field Service Engineer at Hyve Solutions is a critical technical role responsible for providing advanced on-site support, maintenance, and troubleshooting for a diverse range of IT hardware and software solutions for our clients. This position ensures optimal system performance, customer satisfaction, and the successful resolution of complex technical issues in the field.

Requirements

Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field, or equivalent practical experience.
7+ years of progressive experience in field service engineering, providing on-site support for complex IT infrastructure.
Proven expertise in troubleshooting and repairing servers (e.g., Dell, HP, Lenovo), storage area networks (SANs), network switches, routers, and firewalls.
Strong understanding of operating systems (Windows Server, Linux/Unix), virtualization technologies (VMware, Hyper-V), and networking protocols (TCP/IP).
Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues independently.
Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
Ability to work independently and manage time effectively in a fast-paced, dynamic field environment.
Strong interpersonal skills and the ability to work collaboratively with diverse teams.
Valid driver's license and a clean driving record, with the ability to travel extensively within a designated service area, often on short notice.
Ability to lift and move equipment up to 50 pounds and work in various physical environments.
Availability for on-call duties and occasional after-hours or weekend work as required.

Nice To Haves

Relevant industry certifications (e.g., CompTIA A+, Network+, Server+, CCNA, MCSE, vendor-specific hardware certifications) are highly preferred.

Responsibilities

Perform advanced diagnostics, troubleshooting, and repair of servers, storage systems, networking equipment, workstations, and other IT infrastructure components at customer sites.
Conduct proactive maintenance, upgrades, and installations of hardware and software solutions according to vendor specifications and client requirements.
Provide expert-level technical support, guidance, and training to clients on product functionality and best practices.
Manage and prioritize service calls, ensuring timely and effective resolution of critical issues to minimize downtime and impact on client operations.
Collaborate with internal technical teams, sales, and project managers to ensure seamless service delivery and client satisfaction.
Document all service activities, including diagnostics performed, repairs made, parts used, and time spent, adhering to company standards.
Maintain accurate inventory of parts and tools, and manage logistics for field service operations.
Identify opportunities for service improvements, product enhancements, and additional sales to clients.
Adhere to all safety protocols and company policies while working on customer premises.
Stay current with industry trends, emerging technologies, and vendor certifications relevant to the supported products and services.