Field Service Engineer - Arizona

Epredia

3d•$70,000 - $82,000•Onsite

About The Position

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. People – We win as a team. Customer – We deliver customer-centric solutions. Continuous Learning – We learn and always aim to be better. Innovation – We innovate every day. Results – Results matter for all of us. Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. Whether a routine maintenance call or troubleshooting a problem and finding solutions, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes. Location: This is a field position with the ideal candidate located in or near the Phoenix, AZ area.

Requirements

2+ years of field service experience supporting electronic, mechanical, or laboratory instrumentation preferred
Associate degree or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering, or other scientific or technical field preferred
Ability to travel up to 80% to customer sites, including overnight travel, based on business and customer needs
Experience diagnosing, troubleshooting, and repairing electronic and mechanical instrumentation in laboratory, medical device, diagnostic, manufacturing, or related technical environments
Experience reading and interpreting technical documentation, including schematics, assembly drawings, and wiring diagrams
Experience supporting laboratory instrumentation, networked equipment, or Laboratory Information Systems (LIS) preferred
Ability to participate in an on-call rotation schedule, including nights, weekends, and holidays, to support customer service requirements
Ability to travel to customer sites on short notice and remain onsite as needed to complete service activities
Ability to work extended hours, including nights, weekends, and holidays, based on customer and business needs
Ability to carry a company-issued or personal mobile phone and be reachable during assigned on-call coverage periods
Ability to lift and move equipment up to 50 pounds
Valid driver’s license required

Responsibilities

Provide world-class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation.
Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
Manage service call scheduling, parts inventory, and other administrative necessities.
Build trust-based relationships with our customers.
Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing, and Sales.
Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.