Field Service Engineer - C1 Gov

C1•Monroeville, PA

2h•Onsite

About The Position

The Field Service Engineer provides repair and maintenance support for telecommunication systems, including performing moves, add and changes (MAC). This individual will report onsite daily at the customer’s facility to ensure reliable operations of voice infrastructure. This position requires strong interpersonal skills to deliver exemplary customer service. This individual must be highly technical and able to use logic and decision-making to effectively troubleshoot problems. The Field Service Engineer must be well versed in telecommunications systems such as IP PBX Equipment, off the shelf server platforms, Operating Systems and systems software administration.

Requirements

Active Dept of Energy Q Clearance or DoD Top Secret
UC Certifications
Ten or more years of experience in the installation and maintenance of UC Systems
Ability to work with little or no supervision
Strong understanding of LAN/WAN - Route/Switch technologies and protocols that support VoIP
Excellent verbal and written communication skills
Strong problem-solving, decision-making skills and interpersonal relationship skills
Proficient with Microsoft Word, Outlook, PowerPoint, & Excel
Requires a valid driver's license

Nice To Haves

Strong sense of urgency and commitment to get the job done
Excellent customer service skills
Sec+ or equivalent network security certification
Bachelor’s degree in Computer Sciences, Engineering or Business-related field or minimum 10 years industry experience
UC Certifications in Voice Specialization
Other technical certifications (i.e. CCNA, Avaya ACE, etc.)
Experience and knowledge of change management principles, methodologies, and tools.
Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion.

Responsibilities

Provide onsite technical support for the customer’s phone systems, including installation, configuration, testing, and maintenance.
Functions as a site lead for support and MAC work.
Performs software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment.
Perform routine adds, moves, and changes (MACs) to telephony equipment and user profiles.
Monitor system performance, proactively identify issues, and implement corrective actions to minimize downtime.
Troubleshoot and resolve hardware, software, and connectivity problems related to the phone system.
Collaborate with customer IT staff and vendor support teams to escalate and resolve complex issues.
Maintain accurate documentation of configurations, system changes, and support activities.
Provide end-user support and training as needed on phone system features and functionality.
Ensure compliance with customer policies, security requirements, and operational standards.
Provides support and assistance whenever called upon, including after-hours work when required.

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)