Field Service Engineer

ITW • Palmetto, FL

1d • Onsite

About The Position

Illinois Tool Works (ITW) is a $15.8 billion, multi-national, publicly traded (NYSE) company headquartered in Glenview, Illinois. ITW has a strong commitment to operational excellence and innovation, driven by its 80/20 business process, sustainable differentiation, and entrepreneurial culture. The company is growing through annual acquisitions and offers a fast-paced, challenging business model within the framework of a large multinational corporation. The ITW GSE Division is an industry-leading manufacturer of Ground Support Equipment (GSE) for the aviation industry, serving airports and airlines globally. Its core products include Power Supply Units and Pre-Conditioned Air units for aircrafts. The division operates two factories and two sales offices worldwide and is part of ITW's Specialty Products Segment. ITW is a Fortune 200 global multi-industrial manufacturing leader, committed to investing in its people and supporting their growth through unique development opportunities. The company fosters a decentralized, entrepreneurial culture, empowering employees to act like business owners. ITW values diverse perspectives, experiences, and ideas, striving for an inclusive environment where everyone can reach their full potential, grounded in values of Integrity, Simplicity, Trust, Respect, and Shared Risk. As an equal opportunity employer, ITW is committed to fair treatment and equal employment opportunity.

Requirements

• Professional Experience – Field Technical Service and/or After Sales in a manufacturing environment.
• Ability to work, with minimal supervision, intuitive problem-solving skills and a strong understanding of Customer Service as well as strong communication skills.
• Above average computer skills utilizing Microsoft Office products.
• Ability to record and document work to submit in timely manner.
• Fluent in English & Spanish.
• Associates Degree in Electrical Technology required.
• Frequent travel required, including international travel.
• Valid passport needed.

Nice To Haves

• Any Aerospace experience.
• Functional Experience / Education – Power Electronics / High Voltage battery systems / Industrial Air conditioning systems or any HVAC experience.
• Any other language (besides English & Spanish).
• Bachelor’s Degree.
• Experience or certifications can be considered in combination with Education.

Responsibilities

• Understands and defines customer needs and problems.
• Resolves and/or troubleshoots GSE utilizing technical expertise, product manuals and technical documentation (usually at customer site).
• Instruct customers in equipment Operation and Maintenance Training utilizing developed training materials.
• Always treat the customer with respect and provide outstanding professional company representation in the service / support of ITW GSE products.
• Assist the Inside Technical Support team answering incoming technical calls and customer emails.
• Tracks trends in equipment issues for improvement opportunities, and utilize metrics to assure the team is providing superior support our customers expect, and setting goals for department improvements.
• Participate in company improvement initiatives to continuously improve the Customer and Sales Support Team’s performance while providing outstanding service to customers and using CBI to improve customer satisfaction with our products.
• Utilize ITW principles and philosophies: simplification, integrity, trust, respect, and shared risk.

Benefits

• Career development and learning opportunities
• Support for growth through unique and relevant development opportunities
• Workplaces where everyone can develop their careers and perform to their full potential
• Equal employment opportunity and fair treatment
• Empowerment to think and act like a business owner
• Valuing unique and diverse perspectives, experiences and ideas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees