Field Service Engineer - Cleveland, OH
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for onsite installation, repair, and preventive maintenance of Leica equipment. This position reports to the District Field Service Manager, Central and is part of the Service Department working remotely to cover the Central Region. In this role, you will have the opportunity to: Visit customers (primarily universities and hospitals) for preventive maintenance actions, fault analysis, upgrades, installation, maintenance, and repair to achieve optimum customer care delivering professional service with effective working practices. Support Sales Representatives in activities such as installations and demo/exhibitions. Collaborate closely with the Service Team to ensure all customers in the region are provided professional after-sales service, including exchanging valuable information resulting from customer contacts to increase customer happiness and sales.
Requirements
- HS Diploma or equivalent with 4+ years' experience and/or vocational training in a technical, scientific, or engineering background or relevant military experience
- Electro-mechanical troubleshooting experience.
- Ability to travel up to 80% including overnight travel up to 4 nights a week with international travel for training up to twice a year.
- Travel, Motor Vehicle Record & Physical/Environment Requirements: This position requires flying and/or driving travel, which may potentially include up to 80% overnight stays. Travel will primarily be domestic but may occasionally be international.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to regularly lift, move, slide, raise and/or place up to 50lbs.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
Nice To Haves
- Microsoft Office Suite
- SalesForce
- Basic computer repair
Responsibilities
- Visit customers (primarily universities and hospitals) for preventive maintenance actions, fault analysis, upgrades, installation, maintenance, and repair to achieve optimum customer care delivering professional service with effective working practices.
- Support Sales Representatives in activities such as installations and demo/exhibitions.
- Collaborate closely with the Service Team to ensure all customers in the region are provided professional after-sales service, including exchanging valuable information resulting from customer contacts to increase customer happiness and sales.
Benefits
- Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .
- This job is also eligible for bonus/incentive pay.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
