Field Service Engineer

ASML•Hillsboro, OR

4d•Onsite

About The Position

The Customer Support (CS) organization is responsible for the installation, qualification, repair, and maintenance of ASML systems at customer sites and for transferring know-how to the customer. Local site Customer Support branches perform these tasks within their specific region. As a Field Service Engineer in the HMI team, you will interact daily with customers and collaborate with senior engineers, line managers, and internal stakeholders. You will be responsible for troubleshooting, executing defined action plans for maintenance activities, and running diagnostics while being reviewed on end results. Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

Requirements

Bachelor’s degree in Engineering (Electrical, Mechanical, or related field).
Hands-on mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, or semiconductor processes (internship or project experience acceptable).
Proficiency in MS Office tools.
Strong communication and problem-solving skills
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Responsibilities

Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
Prepare written technical reports on an independent basis.
Maintain and service photo lithography equipment at customer site in clean room working up to 12 hours in a clean room Gore-Tex suit.
Periodically install new equipment, perform upgrades on existing equipment and system relocations.
Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.
Advise customer on actions to correct system malfunctions.
Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance.
Interface with internal customers-junior and senior engineering equipment and apps, line manager level.
Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible.
Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC).