HP-posted 13 days ago
$29 - $36/Yr
Full-time • Mid Level
Onsite • All Cities, NJ
5,001-10,000 employees

Join HP’s Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers . In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in New Jersey, traveling to customer sites to ensure their printing solutions run flawlessly. This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving.

  • Install & Configure: Set up large-format printers, including hardware, software, and network components.
  • Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
  • Customer Training: Educate customers on proper usage, color management, and best practices.
  • Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
  • Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
  • Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.
  • Technical Expertise: Strong mechanical, electrical, and electronic troubleshooting skills
  • Knowledge of inkjet printing technology and color management
  • Solid computer/networking skills
  • Experience: 6–8 years in field service, technical support, or printer repair (HP experience preferred)
  • Soft Skills: Excellent communication and problem-solving abilities
  • Ability to work independently and under pressure
  • Other Requirements: Valid driver’s license and reliable transportation
  • Ability to lift, bend, and stoop throughout the day
  • Candidate must reside in New Jersey.
  • This is a field-based role with travel to customer sites.
  • Specialized Skills: Pneumatic systems knowledge
  • Color calibration and management expertise
  • Ability to integrate hardware/software solutions
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off
  • Additional flexible paid vacation and sick leave ( US benefits overview )
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