Field Service Engineer

ASML • Malta, NY

30d • Onsite

About The Position

Introduction to the job As our Field Service Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. You’ll report to the Group Leader but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens

Requirements

• Bachelor’s degree or equivalent combination of education, skills and experience
• 0-1 years of work experience
• The ability to fluently speak, read, and write in English is required.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Clear and effective communication skills.
• Ability to establish and maintain cooperative working relationships with co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• You must be work authorized in the United States without the need for employer sponsorship.
• Night shift required every 3 months.

Responsibilities

• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.
• Answer customer questions and assist customers in a professional manner.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Benefits

• The Company offers employees and their families, medical, dental, vision, and basic life insurance.
• Employees are able to participate in the Company’s 401k plan.
• Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees