Field Service Engineer
About The Position
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success. Your Role: You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company analytical instrumentation. Our varied product lines include hardware, software and networking products as well as operating systems. Diagnoses and resolves product performance problems for LC instrumentation. Performs maintenance and repairs. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Train other field engineers and customers in the solutions.
Requirements
- A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
- 2+ years of experience in a similar position or experience as an end user
- Demonstrated expertise with LC
- Experience with troubleshooting and problem solving
- Verbal and written communication is clear, respectful and timely
Nice To Haves
- Experience with the Agilent solutions is desired but not essential
Responsibilities
- supporting our customers with on-site installation, implementation, maintenance and repair of company analytical instrumentation
- Diagnoses and resolves product performance problems for LC instrumentation
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Train other field engineers and customers in the solutions
Benefits
- In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
- The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
