Field Service Engineer - Winston-Salem, NC

Danaher • Winston-Salem, NC

1d • $35 - $37 • Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for supporting the needs of our clients in the Winston-Salem, NC market, which directly impacts Hematology and Urinalysis patient health and overall well-being. This position is part of the Service Organization located in Middle Carolina's will be fully REMOTE covering a service territory around the Winston-Salem, Greensboro. and surrounding areas. In this role, you will have the opportunity to: Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals. Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers.

Requirements

• Associate degree in technical, biomedical engineering, instrumentation, electrical engineering or related field OR equivalent military experience.
• 1+ year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• This position requires up to 80% flying and/or driving travel, which includes overnight stays.
• Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
• Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

Nice To Haves

• A technical college major such as Biomedical Engineering, Medical Technology or other Engineering-related discipline.
• 2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.

Responsibilities

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
• Utilize business systems such as OBI, SalesForce, and SharePoint for Service Call Planning and advancing team goals.
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
• Foster collaboration by assisting with the training of newer Field Service Engineers.

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info .
• This position is eligible for a remote work arrangement in which you can work remotely from your home.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees