Field Service Engineer (40450)
About The Position
Extensive travel to customer sites across New Jersey, Connecticut, and Northern New Jersey markets. Responsible for supporting customer environments that are both hosted at Omega and on the customer’s premises. The individual will be responsible for deploying laptops and desktop equipment as well as providing ongoing maintenance support at client locations. The individual will work with senior Omega technical staff as needed to provide support in Server, SAN and network specific instances as required. The ideal individual will be comfortable in a manufacturing and fast paced work environment and possess excellent written and verbal communication skills. This individual will also have served at minimum (2) years in a desktop support role. Additional server environment experience is regarded as a plus. The individual must be comfortable interacting with end users in person or via phone, email, or IM/chat communications. Excellent customer service skills are a must.
Requirements
- Minimum 3 years of experience in Information Technology required
- Expert level experience working with and troubleshooting Microsoft applications and operating systems
- Experience administering and supporting Active Directory, Exchange, Office 365 environments
- Experience installing and troubleshooting HP, Dell and Lenovo desktops and laptops
- Experience installing and troubleshooting HP, Dell and Lenovo server equipment
- Experience troubleshooting network devices (switches, wireless, security appliances)
- Ability to multi-task, problem-solve and adapt to change in a fast-paced environment
- Ability to complete assigned tasks with a minimum of guidance and oversight
- Strong interpersonal communication, time-management, and multi-tasking skills a must
- Highly focused customer service mindset
Nice To Haves
- Experience in Managed IT Services highly preferred
- Bachelor’s degree in Information Technology, Network Administration, or a related subject preferred
Responsibilities
- Troubleshoot and repair PC, laptop, and printer hardware-related problems
- Troubleshoot and repair software-related problems
- Troubleshoot and repair network-related problems
- Administer and maintain Microsoft Windows Server installations
- Administer and maintain Network equipment
- Communicate with customers on recommended problem resolutions.
- Generate reports and status updates on customer IT infrastructure
- Work with Omega team on project design to improve Customer environment and processes
- Document problems and associated resolutions in Omega Systems ticketing systems
- Recommend new products and services to maintain or increase the overall stability and performance of the customer’s environment
- Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues
- Maintain certifications specific to job requirements as outlined by Omega Systems
- Ability to lift and transport objects weighing up to 50lbs
- Provide consultative services to customers to determine specifications related to hardware, software or information systems.
- Design and develop computer systems based on customer requirements.
- Provide analysis of these computer systems to make sure customer requirements are met.
- Provide ongoing analysis of customer processes and procedures to determine areas for technical innovation or improvements.
- Document computer systems and customer environments to provide ongoing support and improvements.
- Provide timely resolution to technical support issues while following company standards
- Properly log, prioritize, assign, track, and respond to incidents and requests promptly
- Identify and resolve incidents within agreed SLAs, policies, and procedures
- Monitor incident trends and identify recurring incidents for resolution
- Ensure that all relevant incidents are linked to an appropriate problem
- Install and maintain desktops, laptops, and other related hardware and software
- Use advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs
- Troubleshoot and correct defects in existing hardware and software systems
- Responsible for installation, testing, troubleshooting, and repair of desktops, laptops, and network equipment
- Responsible for installation and support of customer-specific software applications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
