Field Service Engineer - Samsung DUV

ASML•Austin, TX

2d•Onsite

About The Position

As our Field Service Engineer (FSE), you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. You’ll report to the Site Manager, but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens

Requirements

BS degree in an Engineering field or an equivalent combination of education, skills and experience will be accepted.
An associates or technical degree with at least 2 years of technical experience will be accepted.
1+ years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
You must be work authorized in the United States without the need for employer sponsorship.
Travel 20% continentally with occasional international travel to support other regions as needed.
Ability to work flexible shifts including nights, weekends and holidays.
Willingness to continue learning and growing in a professional environment is necessary.
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.

Responsibilities

Ensure a Safe environment at any time while performing any service action.
Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
Analyze applicability, accuracy and adherence to design specifications.
Evaluate and diagnose problems and make appropriate repairs.
Expediently escalate issues to supporting resources when necessary.
Work with co-workers, customer & field support in isolating and solving problems.
Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Train customers in use and routine maintenance of equipment.
Answer customer questions and assist customers in a professional manner.
Act as a resource for users on routine malfunctions.
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
Prepare written technical reports on an independent basis.
Provide appropriate support and assistance to less experienced ASML personnel as necessary.