Field Service Engineer

Busch

28d

About The Position

The Field Service Engineer serves as the on-site technical authority, responsible for resolving high-complexity system issues, supporting new tool installs and fab ramps, and mentoring junior field engineers. Deep hands-on experience with electro-mechanical systems, including vacuum and pump systems, pneumatics, controls, advanced ECat/ENet Based Control, PLC/Server Based Network Architecture, Fluid delivery, and 400 V-class power and drive systems, and thrives in high-volume manufacturing (HVM) environments.

Requirements

• High School Diploma/GED- Required
• Ability to perform physical tasks including lifting up to ~35 lbs, bending, climbing, and working in confined equipment spaces
• Willingness to support shift work, weekends, and on-call rotations as required
• Comfortable working in cleanroom environments with full PPE
• Ability to special field fixtures, perform maintenance on failed part to replace or troubleshoot
• Ability to lead technical discussions with customer process, equipment, and facilities teams
• Proven mentoring and knowledge-sharing capabilities
• Professional, calm, and effective in high-pressure manufacturing environments
• Strong Communication skills with global-footprint RD/Sales/Total Product Support teams
• Issue Tracking, Field CIP Implementations, Following and aiding Retrofit Procedures creations
• Communicating Customer voice
• Ability to use web-based Portals for document control and data entry.
• Strong ability to read and interpret electrical and mechanical schematics, wiring diagrams, and system drawings, interconnects, Control Software User Interface,
• Advanced troubleshooting experience with: Vacuum systems (dry pumps, turbo pumps, forelines, gauges, exhaust interfaces) Pneumatic systems (valves, regulators, manifolds, actuators) Fluid Delivery Systems Precision mechanical assemblies and diligent workmanship
• Solid background in electrical systems, including: Control cabinets, I/O, interlocks, sensors Advance Control and Monitoring PLC/Server Based Architecture 400 V-class power distribution, VFDs, servo drives, LOTO
• Working knowledge of PLC/Server-based controls, and User Interface/HMI systems for diagnostics and configuration
• Proficient with diagnostic tools such as teaching pendants, remote-diagnostics, multimeters, current probes, and oscilloscopes
• SW Troubleshooting/Upgrade: FW, SW, Log Files Collection and implementation of upgrades
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Controls Engineering, or a related discipline, Associate’s degree in Electronics / Engineering Technology plus significant relevant field experience, or equivalent military technical training (electronics, avionics, power systems, industrial maintenance) with progressive field service experience
• 8–10+ years of experience supporting semiconductor capital equipment or equivalent high-reliability industrial systems. Demonstrated ability to work independently as a senior field engineer in production fab environments. Proven experience leading complex technical escalations and customer-facing issue resolution
• Strong verbal and written communication skills in the English language.
• Scheduling of product installations and maintenance are all requirements of this position.
• The ability to understand the customers’ requirements and plan the support strategy is essential.  Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
• This position requires frequent travel to and from the customer site.  A valid passport and driver’s license and satisfactory driving record are required at the time of hire and maintained thereafter.
• Additional travel to support secondary customer accounts both inside and outside of Arizona will be required as necessary (up to 30%).  Eligibility for International travel is required as factory training (France, Germany, or Vietnam) will be provided as necessary.

Nice To Haves

• AA degree and/or minimum of 1 year of related experience in the Service and Repair field of electronic or mechanical equipment- Preferred
• Prior experience supporting Arizona fabs (e.g., TSMC, Intel, or similar large-scale sites)
• Strong background in sub-fab systems, vacuum infrastructure, and pump interfaces
• Experience supporting new tool installs and ramp-to-production transitions
• Track record of driving service KPI improvements and customer satisfaction

Responsibilities

• Serve as the primary senior technical resource supporting semiconductor tools at Arizona customer sites.
• Independently troubleshoot and resolve complex, multi-discipline system issues across mechanical, electrical, vacuum, pneumatic, and control subsystems.
• Lead root-cause analysis and implement corrective actions to improve tool uptime, MTBF, and reliability.
• Support tool installations, start-ups, upgrades, and major recoveries, including new fab ramp activities.
• Interface directly with customer engineering, maintenance, and operations teams.
• Coordinate escalations with internal OEM groups including product engineering, sustaining engineering, and logistics.
• Mentor and train junior Field Engineers and Technicians assigned to Arizona fabs.
• Maintain accurate service documentation, reports, and escalation records.
• Ensure strict compliance with cleanroom, safety, and EHS requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level