Field Service Engineer - Columbus

Agilent Technologies•Winchester, OH

23h•Onsite

About The Position

Every day, Agilent Field Service Representatives help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. An Agilent Field Service Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customers' laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing of several key areas, including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent’s Customer Service Organization, supporting these growing and exciting markets. You will be responsible for the on-site installation, maintenance, and repair of one or more products related to Liquid Chromatography and Cellular Analysis.

Requirements

Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the required work, proof of citizenship, customer health and safety requirements, PPE certification or training, and specific vaccination requirements by industry.
Candidate must have their own means of transportation if a company vehicle is not provided.
Must have a valid driver's license.
Minimum requirements include military training, an associate degree, or some college with major coursework in electronics, or previous work experience in a related field.
1-2 years of experience with troubleshooting and problem-solving experience.
Good verbal and written communication skills.
Must enjoy visiting customers, and that may include occasional overnight stays if needed.
Travel in this territory is expected to include daily visits to customer sites, with up to 35% travel time, including weekly overnight travel.

Nice To Haves

A Bachelor’s degree in the science or engineering field – e.g., chemistry, analytical, biomedical, or equivalent education and work experience is preferred.

Responsibilities

Install and optimize hardware, software, and network products and configurations at customer sites.
Diagnose and resolve product performance problems to ensure optimal operation.
Perform maintenance and repair services to keep systems running smoothly and in line with assigned metrics, processes, and procedures.
Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed.
Advise customers on preventive maintenance and configurations to enhance product performance.
Respond proactively to potential equipment or software issues to prevent unplanned interruptions to customers' business operations.
Deliver fully integrated solutions, including peripherals, communications, operating systems, and application software (note: design is not included).
Serve as an internal technical resource and manage product escalations.
Collaborate with Agilent teams, including Support, Sales, Marketing, and R&D, to deliver comprehensive solutions to customers.
Deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
Train other field engineers or customers as needed.
Calibrate equipment on-site for large volume customers.
Qualify leads to support sales efforts.
Consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include proof of identification, certification to perform required work, and adherence to customer health and safety standards.