FIELD SERVICE ENGINEER

Globus Medical•Prior Lake, MN

27d

About The Position

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. About Us: At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. Position Summary: Our rapidly growing medical robotics division is searching for a field service Technical Support Engineer located in the above cities or surrounding areas. This position will support field personnel with the installation, preventive maintenance and troubleshooting. The candidate will maintain the highest quality level for all procedures, support documents, products and systems, while ensuring compliance with all company policies & procedures and maintaining compliance with US FDA and international medical device regulations and ISO 13485 quality system requirements. Participate in and provide support for customer phone inquiries, technical questions, and the documentation of all customer reports complaints / problems to ensure that customers are satisfied, and their needs are fulfilled. The job requires the individual to be a self-starter and team player with the ability to work well without close supervision, can independently manage time/schedule and function well in a challenging and fast paced environment. Must be enthusiastic, positive, even tempered and have strong skills in areas of dependability, interpersonal relationships, flexibility and maturity.

Requirements

Requires a bachelor’s degree (science or engineering preferred).
Minimum of 5 years of experience as a Field Service Engineer in a technical customer service / field service role.
GMP and ISO knowledge required.
Personal computer proficiency with MS Office is required.
Must be able to make solid decisions that effectively support the business and company policies.
Ability to travel on short notice and provide service in assigned geography.

Nice To Haves

Previous experience as a field service trainer preferred.
Experience in the medical device industry preferred IE: Medical Robotics, Digital Imaging, X ray, Etc.
Services experience (e.g., Clinical Services/Biomed, Radiology) and understand healthcare capital equipment.
Exceptional presentation, communication and teaching skills in a classroom environment.
Knowledge of quality and/or reliability engineering is a plus.

Responsibilities

Develop training materials for field service engineers
Conduct in person, hand on training for field service team
Support and mentor Field Service Engineers
Travel with the field service team for OJT after training sessions
Assist the technical support engineer with process validations, troubleshooting trees and procedure development
Interfaces with internal and external customers in the coordination, planning, implementation, maintenance and service issues for Globus Medical product.
Work with field personnel and other departments to respond to customer issues / complaints regarding Globus Medical product performance, by diagnosing reported problems, replacing (or repairing) product and demonstrating to customers that the reported problem has been resolved.
National and possible international travel in support of equipment is possible.
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.