Field Service Engineer

TRUMPF•Phoenix, MI

About The Position

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? TRUMPF is the world’s leading supplier of drive lasers to Extreme Ultraviolet applications. As a TRUMPF Field Service Engineer; you will be installing, performing retrofits on, upgrading, and repairing the latest technology semiconductor chip manufacturing equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career. You will be a contributing member in a growing multi-disciplinary team. We welcome all experience levels for this position and your tasks and training will be aligned based on your previous experience.

Requirements

One or more years of experience in field service or equivalent in customer service
Must have strong electrical and computer systems background, and strong diagnostic experience
Good mechanical proficiency with hand tools to include precision measurement tools

Nice To Haves

1-2 years in field service machine commissioning experience preferred
2-3 years in field service machine final qualification experience preferred

Responsibilities

Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members
Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required
Provide preventative maintenance of EUV-DL systems
Answer calls for technical support via telephone and email
Utilize remote diagnostics capabilities to resolve customer concerns
Understand and utilize technical documentation, schematics, and blueprints during technical support missions
Can be part of a multi-national team of engineers
Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency support
Report discrepancies, unresolved or recurrent problems to EUV Management
Maintain communication with customers, field service engineers and other TRUMPF Inc. personnel in a professional manner, with strict adherence to TRUMPF Inc. policies (see Employee Handbook and Service Manual)
Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support
Some weekend work may change to temporary shift schedule depending on customer needs
Must be able to lift and carry up to 70lbs.
Up to 100% travel, as determined by management, Domestic and International
Unrestricted ability to travel throughout North America, Europe, and Asia