Field Service Engineer - Atlanta

Ascensia Diabetes Care•Atlanta, GA

19h•Onsite

About The Position

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people. At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster. Our Values include: Resilient Growth Mindset Executional Excellence Courageous Leadership Inclusive Collaboration We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success. Job Title: Field Service Engineer - Atlanta Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win. Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. The Field Service Engineer is responsible for delivering high ‑ quality technical service and support for Epredia Digital Pathology Solutions and Core Histology Instrumentation. This includes installation, maintenance, repair, validation, and service contract fulfillment for a range of systems such as slide imaging scanners, tissue processors, microtomes, cryostats, slide stainers, and slide/cassette labeling instruments. Location: This is a field position with the ideal candidate located in or near the Atlanta, GA area.

Requirements

Minimum of 2+ years of field service experience supporting electronic, mechanical, medical device, diagnostic, imaging, or laboratory instrumentation preferred
Associate degree required; Bachelor’s degree preferred in Electrical Engineering, Electronic Engineering, Mechatronics, Biomedical Engineering, Information Technology, or related technical field
Experience diagnosing, troubleshooting, repairing, and maintaining electronic and mechanical instrumentation in laboratory, medical device, diagnostic, imaging, or related technical environments
Experience performing installation, preventive maintenance, and corrective maintenance on medical devices, laboratory instrumentation, or digital imaging systems
Experience reading and interpreting technical documentation, including schematics, assembly drawings, and wiring diagrams
Ability to travel up to 80%, including overnight travel, to customer sites based on business and customer needs
Ability to lift and move equipment up to 50 pounds
Valid driver’s license required

Nice To Haves

CFT certification or active CREA registration preferred
Experience supporting Laboratory Information Systems (LIS), network-connected instrumentation, or integrated laboratory systems preferred
Experience supporting laboratory workflow components, including scanners, servers, image management platforms, or related systems, preferred
Experience working in Windows, Windows Server, Linux, or similar operating system environments preferred
Experience using standard computer systems and software applications for documentation, reporting, and service activities

Responsibilities

Provide on ‑ site technical service, troubleshooting, and repair for digital pathology and histology equipment.
Perform system installations, preventive maintenance, validations, and service contract obligations.
Respond rapidly to customer needs, including traveling to customer sites on short notice and remaining on ‑ site as required to complete service tasks.
Support mission ‑ critical issues by participating in an after ‑ hours and rotating on ‑ call schedule, including nights, weekends, and holidays.
Maintain continuous availability via company ‑ issued mobile phone and be prepared for emergency service needs 24/7 .