Field Service Engineer

FM Industries • Fremont, CA

14h

About The Position

Responsible for providing daily ongoing support of customer equipment, inspecting and installing assemblies and components, inspecting equipment and conducting research on site in order to solve problems quickly and report on project status. FSE’s will ensure that everything works smoothly and engineering designs are being followed. This position is responsible for ensuring the highest level of customer satisfaction by anticipating and meeting the customer’s operational needs and commitments.

Requirements

• Requires 5-7 years’ experience in maintenance and troubleshooting of semiconductor process equipment. Experience with plasma etching and plasma deposition systems preferred.
• Require Degree in Engineering (Mechanical, Electrical). Associate level or higher or equivalent work experience.
• Team player with excellent people/relationship skills, mechanical skills and problem-solving abilities.
• Strong writing and communication skills

Responsibilities

• Provide timely, professional, and courteous field service and technical product support to key customers.
• Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts.
• Perform equipment installation based on manufacturing specification.
• Provide technical support for manufacturing and engineering by discussing details of component/sub-system specifications with customers during onsite visits or by telephone/video conferences.
• Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.

Benefits

• Competitive salaries
• Paid time off program
• Medical, dental, vision coverage
• 401(k) Retirement Savings – with a generous company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees