Field Service Engineer - Augusta, GA (Skillbridge Eligible)

Becton Dickinson Medical Devices•San Diego, CA

10h•$0 - $100,000,000•Remote

About The Position

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at: https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health ™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. This role is considering all qualified candidates, including transitioning service members. The BD SkillBridge Fellowship Program provides opportunities for transitioning service members to gain valuable civilian work experience through individual Fellowships during their last 6 months of service, for up to 180 days. SkillBridge participants are not eligible for compensation or benefits from BD, as they continue to receive military compensation and benefits as active-duty service members.  After successful completion of the program, there may be an opportunity to be considered for a full-time position, depending on business needs. SkillBridge Fellows may complete their training from a location different from the posted role, provided there is a BD Field Service Engineer available in the requested area to support the fellowship. Final training location is subject to BD review and Field Service coverage. Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be sensitive to our customers and business needs from end to end. At BD, our values are simple…. We do what is right We thrive on innovation and demand quality We are all accountable We learn and improve every day We help each other be great With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. Our quality policy is straightforward…. ”We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which complies with regulatory requirements." Tom Polen, President and Chief Executive Officer. The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Requirements

Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience
3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
24x7 on-call experience in a customer-facing/field service environment, required
Good mechanical, computer, verbal, written, and time management skills, required
Computer electronics, Windows OS, network experience, required
Must be able to work within defined processes and methodologies with minimal degree of supervision
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.
Weight lifting requirement: minimum 70 pounds
Must meet all Department of Defense SkillBridge Eligibility requirements and be approved to participate in the SkillBridge program with your military installation command.
Proven track record of success in military career

Nice To Haves

Bachelor’s Degree
Customer Support Certification, a plus
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) experience, a plus
Must meet all Department of Defense SkillBridge Eligibility requirements and be approved to participate in the SkillBridge program with your military installation command.

Responsibilities

He or she will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, exclusive of DHA/DoD facilities
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, escalate issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
Maintain company assets (car, tools, and inventories) securely and in working order
Possess and maintain a working knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
Able to work independently and in a team environment, and engage/escalate to team leadership for advanced troubleshooting and resolution of issues as needed.

Benefits

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

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