Field Service Engineer, Philadelphia or New York

Alphatec Spine•Philadelphia, PA

3d•$90,000 - $110,000

About The Position

Responsible for installing, maintaining, troubleshooting, and repairing complex imaging devices. Performs corrective and preventive maintenance on customer owned equipment within an assigned territory. Responsible for the installation, de-installation, and relocation, including packing, unpacking and inspection of new products in an assigned area. Performs administrative duties associated with the job including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports and other reporting duties from time to time as assigned. Responsible for troubleshooting, repairing and maintaining complex clinical systems. Responsible for maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares. Performs on-call standby duty and travel as required. Must be prepared to work unscheduled and odd hours on occasion and on short notice. Will provide technical guidance and assistance to customers as required. Performs final calibration, compliance testing and applications training as required for customer acceptance. Will adhere to and ensure compliance with safety policies and good manufacturing practices. Must inspire total customer confidence in abilities to resolve technical problems.

Requirements

Bachelor's degree or equivalent experience in an electro-mechanical field
Previous biomedical, x-ray fundamentals, electronics, or computer technology training required
Must possess the ability to grasp new product technology with a minimum in formal training and the use of technical publications and maintenance procedures.
Must have demonstrated a high aptitude to thoroughly understand complex systems
Previous experience in servicing complex electronic and electromechanical systems in the medical field
Two or more years hands on experience in troubleshooting, repairing, and maintaining biomedical, clinical and/or X-ray diagnostic imaging equipment.
Capable of operating all test equipment and instrumentation related to the job, (oscilloscope, diagnostic testers, RF measurement equipment, etc.)
Strong verbal and written communication skills; comfortable presenting to senior management
Proficient analytical, problem solving, decision-making skill
Able and willing to work extended hours and weekends as needed
Must have a valid driver’s license and be able to rent a car for service travel purposes.
Must have good communications skills, both verbal and written
Must possess excellent interpersonal skills
Must be capable of working without supervision
Must be able to do heavy lifting (50 lbs or more)
Must be willing to travel extensively
For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

Responsibilities

Installing, maintaining, troubleshooting, and repairing complex imaging devices.
Performing corrective and preventive maintenance on customer owned equipment within an assigned territory.
Installation, de-installation, and relocation, including packing, unpacking and inspection of new products.
Performing administrative duties including timely completion and submission of reports.
Troubleshooting, repairing and maintaining complex clinical systems.
Maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares.
Performing on-call standby duty and travel as required.
Providing technical guidance and assistance to customers.
Performing final calibration, compliance testing and applications training.
Adhering to safety policies and good manufacturing practices.