Field Service Engineer
About The Position
The Field Service Engineer is responsible for providing technical support, installation, maintenance, and troubleshooting of ion implantation equipment at customer sites. This position requires a strong commitment to customer satisfaction, effective communication skills, and the ability to diagnose and resolve complex mechanical, electrical, and vacuum system issues. Will support and expanding business with a newly onboarded customer. This position is located in Austin, TX (with domestic and international travel). The role requires regular collaboration with international team members and the ability to communicate clearly and professionally across diverse teams and cultures. The Field Service Engineer is expected to contribute to a positive and respectful work environment and to consistently represent and uphold the professional standards and reputation of Nissin Ion Equipment USA, Inc. and Nissin Ion Equipment Co., Ltd. in all customer interactions.
Requirements
- Strong troubleshooting skills across mechanical, electrical, and vacuum technologies.
- Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, vendors, and global team members.
- Ability to work independently, prioritize tasks, and operate with minimal supervision.
- Experience working effectively with diverse, global, and cross-cultural teams.
- Strong analytical skills, including data gathering, analysis, and interpretation.
- Proficiency with PCs and standard business software (Microsoft Word, Excel, PowerPoint, Google Workspace, and MS Teams).
- Ability to maintain confidentiality and handle sensitive information.
- Valid driver’s license.
Nice To Haves
- Bachelor’s degree in electronics, Mechanical, or Software Engineering, or a related field.
- 5+ years of experience in ion implanter systems.
- Knowledge of ion implanter principles and practices.
Responsibilities
- Perform installation, start-up, qualification, maintenance, and repair of ion implantation equipment at customer sites
- Diagnose and troubleshoot mechanical, electrical, and vacuum system issues, utilizing schematics, manuals, and diagnostic tools
- Execute preventive maintenance (PM) procedures and equipment upgrades in accordance with company standards
- Respond to service calls and minimize equipment downtime through effective problem resolution
- Accurately document service activities, including field service reports, parts usage, and technical findings
- Interface directly with customers to provide status updates, technical explanations, and recommendations
- Support root cause analysis and implement corrective and preventive actions (CAPA)
- Maintain and manage assigned tools, test equipment, and service inventory
- Ensure compliance with all safety standards, including customer LOTO (Lockout/Tagout), electrical safety, and site-specific requirements
- Assist in equipment acceptance testing, process qualification, and performance validation activities
- Provide basic operational guidance and training to customer personnel when required
- Escalate complex technical issues to engineering or factory support teams as appropriate
- Support installation planning, including site readiness verification and coordination with logistics teams
- Participate in continuous improvement initiatives to enhance service quality, reliability, and efficiency
- Maintain a high level of professionalism, representing NIUSA positively at all customer sites
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
