Field Service Engineer - Boise/Twin Falls, ID

Becton Dickinson Medical Devices•Durham, NC

3d•Onsite

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Are you looking for your new career? BD Parata is currently seeking a Field Support Engineer in the Boise/Twin Falls, ID regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Requirements

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
Strong customer service orientation
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for complex equipment service
Experience with digital multi-meters and electrical testing equipment
Daily car travel (average 4 hours per day) with occasional air travel
Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
Stand for extended periods (up to 10-12 hours when necessary)

Nice To Haves

SQL knowledge a plus

Responsibilities

Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Work independently with minimal supervision