Field Service Engineer

Kardex • Cincinnati, NV

20d

About The Position

Kardex AutoStore is a global leader in high-speed Automatic Storage and Retrieval Systems (ASRS)—boosting storage capacity by up to four times. Trusted worldwide, our cutting-edge technology strengthens Kardex’s portfolio of advanced intralogistics solutions, helping businesses achieve smarter, faster, and more efficient order fulfillment. We are actively looking for a Field Service Engineer. The Field Service Engineer is a critical part of the support team who is responsible for the on-going support of active customer sites. He/she will conduct preventive maintenance, resolve technical issues remotely and at customer sites, lead training efforts, and perform commissioning and testing of the AutoStore system. Support will be focused on the AutoStore product but could include additional third-party systems and integrations based on the specific customer site. This is a customer-facing position. The candidate will need strong communication, customer service, technical, organizational, and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships, which is vital to our overall business success.

Requirements

• You have completed technical vocational training as an industrial electronics technician (m/f/d), electrician (m/f/d), mechatronics technician (m/f/d), electrical installer (m/f/d), electronics technician (m/f/d) or are a certified electrician (m/f/d) who can read electrical circuit diagrams and work with 1000 volts.
• Ideally, you have already gained experience in field service and are familiar with working at heights. Working at heights of up to 7 metres is no challenge for you.
• A car driving licence is required.
• Fluency in English

Responsibilities

• Ensure High System Availability & Customer Satisfaction Responsible for maintaining active customer sites through preventive maintenance, troubleshooting, and rapid issue resolution — directly contributing to strong customer relationships and minimal downtime.
• Commissioning, Testing & Technical Expertise Perform commissioning and testing of AutoStore hardware and software, with troubleshooting support both remotely and onsite. May also work with third‑party systems depending on the customer environment.
• Customer-Facing Role with Training Responsibilities Deliver training for end users and customer maintenance teams, provide clear documentation, and support customers during project ramp‑up phases.
• Strong Technical, Communication & Problem-Solving Skills Requires advanced troubleshooting skills, strong customer service mindset, excellent communication, and the ability to build effective relationships across teams and cultures.
• High Travel Requirement & Independent Work Style Travel 70-80% to customer project sites (up to one week at a time). Success requires a self-driven, results-oriented, and quality-focused individual.

Benefits

• Long-term prospects: A secure job in a fast-growing, international company with exciting development opportunities and interesting and varied tasks in a future-oriented environment
• Valuable support: Great team spirit, elaborate onboarding and a wide range of training opportunities
• Great benefits: Attractive salary, company 401k w/company match, Health & Welfare benefits like medical, dental, vision, Life & Disability
• Attractive extras: Corporate benefits, generous paid time off, paid holidays, company and team events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees