Field Service Engineer

EUV Tech • Hillsboro, OR

5d • $95,000 - $115,000

About The Position

The Field Service Engineer (FSE) will play a key role providing support for the installation and servicing of products in the field.
The FSE will act as the main point of contact for a key customer in Hillsboro, Oregon, and ensure broad support for all products in that region. This position requires an individual with strong interpersonal skills, the ability to work effectively and collaboratively with highly technical peers, and the capability to manage workload among changing priorities. Applicants should thrive in a dynamic startup environment and have a troubleshooting mindset: an ability to systematically and effectively break down a system or process into subparts to identify failure mechanisms.
Over the initial 3-6 months, the majority of time will be spent in Martinez, CA, at EUV Tech Headquarters for training and onboarding.

Requirements

• Engineering Bachelor’s Degree and 5+ years of relevant experience
• Experience with Microsoft Office (excel, powerpoint) or related software
• Experience troubleshooting automated control systems, including data acquisition, robotics, IO, industrial communication, and machine vision
• Strong assembly skills (electrical/mechanical)
• Experience troubleshooting and repairing ultra-high vacuum systems
• Experience working in a cleanroom and following all customer protocols
• Excellent communication (written, verbal and presentation) skills, and advanced problem-solving orientation and decision-making skills
• Performs tool installations with minimal supervision
• Quickly responds to customer escalations and independently drives towards solutions
• Ability to manage demanding customer requests and prioritize activities independently
• Understanding of networking principles and concepts
• Excellent documentation skills and ability to communicate effectively at all levels of the organization
• Excellent time management and prioritization skills
• Eligibility to legally work in the United States, and to travel internationally for work

Nice To Haves

• Semiconductor equipment and photolithography experience
• Experience troubleshooting and repairing ultra-high vacuum systems
• Experience with MATLAB, Python, or other relevant high-volume data analysis software

Responsibilities

• Customer Liaison: Serve as the primary customer-facing engineer. Build and maintain strong relationships with customers in their assigned region, offering support for all machine types they have. Manage customer expectations and requests.
• Wide Knowledge Base: Maintain a broad knowledge of all machines the customer has in their region. This allows the field service engineer to troubleshoot, repair, and provide general maintenance.
• On-Site Support: Provide on-site service for installations, maintenance, repairs, and troubleshooting for all product families within their region. This ensures that even if a problem isn't within their deep knowledge area, they can still assist or escalate as needed.
• First Line of Support: Act as the first point of contact for service requests, capturing the issue, diagnosing if possible, and escalating to subject matter experts when needed. Instruct and train customers on the operation and maintenance of their products.
• Feedback Collection: Collect and communicate customer feedback to both the product engineers and management regarding recurring issues or requests for improvements in the machines.
• Documentation and Reporting: Complete service reports, including detailed notes on repairs, performance, and issues. Ensure the customer is updated on service status and any required follow-up actions. Collect tool uptime/downtime data. Generate technical documentation.
• Work in a cleanroom and follow all customer protocols
• Work in a supportive, team-oriented environment
• Data analysis.
• Approximately 25-40% travel to HQ in Martinez, CA for training, and to customer sites to resolve problems
• Control system analysis and troubleshooting
• Integrated system assembly
• Other duties as assigned

Benefits

• Joining EUV Tech means being part of an innovative start-up culture. We have a supportive environment and a vibrant collective of individuals who celebrate our achievements while valuing each team member's unique contributions.
• Added benefits of joining us at EUV Tech:
• We provide comprehensive healthcare coverage for employees and their families, along with generous time-off policies that recognize the importance of work-life balance
• We are committed to your professional growth, offering opportunities for development and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees