Field Service Engineer

Command Alkon • Boston, MA

46d • Onsite

About The Position

Field Service Engineers are an integral part of Command Alkon's goal to deliver
fully integrated technological solutions to the heavy building materials
industry. Our mission is to help organizations harness the full potential of
these solutions enabling them to improve inefficiencies, deliver visibility,
automate, collaborate, and grow. Given the complexity of today’s business
environment our customers need every advantage at their disposal to optimize
performance.

As a Field Service Engineer, you will collaborate with our customers to provide
technical hardware instruction and assistance regarding installation, operation,
and maintenance. This role will help diagnose errors or technical problems and
determine proper solutions.

Requirements

• Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points).
• Proficiency in machine automation, mechanics and electronics
• Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance
• Strong verbal/written communication and documentation skills
• Interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organizations

Responsibilities

• Comprehend customer requirements and make appropriate recommendations
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Manage all onsite installation, repair, maintenance and test tasks
• Document the functional and, sometimes, technical design of the system
• Maintain a working log detailed all required system updates, as well as the date of completion
• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed