Field Service Engineer (Salt Lake City, UT)
About The Position
Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process. Attend higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks, including but not limited to time reporting and assigned training. Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time
Requirements
- Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
- Technical critical thinking skills and attention to detail.
- Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
- Aptitude for technical and practical matters.
- MS Office skills: Outlook, PowerPoint, Word.
- Excellent team player with a customer satisfaction focus.
- Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
- Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
- High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Nice To Haves
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
- Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).
- Valid driver's license and safe motor vehicle operation.
Responsibilities
- Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators.
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
- Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
- Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process.
- Attend higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks, including but not limited to time reporting and assigned training.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
