Field Service Engineer

IQVIA Holdings-posted 2 months ago
$27 - $29/Yr
Full-time
Cincinnati, OH
5,001-10,000 employees
Professional, Scientific, and Technical Services
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Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating, completing preventative maintenance and other services as needed for medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry! This is a 100% travel position. Local, Regional and National travel required.

  • Provide ongoing communication and customer support to on-site hospital staff.
  • Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
  • Conduct routine checks and records data from product tests after installation and configuration.
  • Document and submit daily data while maintaining high standards of product support quality documentation.
  • Full-time commitment requiring travel locally, regionally, and nationally.
  • Assignment-based schedule with 40 hours commitment per week and overtime as needed.
  • Complete other duties at the discretion of management.
  • Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (3-5 years field experience)
  • Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
  • Professional business acumen and effective communication skills required.
  • Self-motivated individual who can work independently or collaboratively within a team, required.
  • Strong time management and organizational skills to ensure on-time completion of project assignments.
  • An active and unrestricted driver license, and a personal vehicle for local work-related assignments are both required.
  • Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
  • Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
  • Must have personal vehicle in good running condition for local travel assignments.
  • Must be within 45 minutes - 1 hour of INTERNATIONAL or MAJOR AIRPORT. Candidates within 30 miles of major airport preferred. Weekly travel required.
  • Background in biomedical, networking, military, or field-based technician roles.
  • Experience working in a technical role within a healthcare environment.
  • Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.
  • Potential base pay range of $27.00 - $29.00 per hour.
  • Incentive plans, bonuses, and/or other forms of compensation may be offered.
  • Range of health and welfare and/or other benefits.
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