Hubbell-posted 4 months ago
$90,000 - $115,000/Yr
Full-time • Mid Level
Westbury, NY
Electrical Equipment, Appliance, and Component Manufacturing

The Field Service Engineer provides field service engineering and technical assistance to customers in areas of installation, startup, maintenance & repair, training, and modification of equipment. Electro Industries is a division of Hubbell, Inc. Exclusively delivering integrated Energy & PQ Monitoring Solutions utilizing AI and deep industry expertise. Improving reliability, efficiency & sustainability. We are 100% focused on energy management. If you want a career in energy management and sustainability EIG is for you! Position requires ability to travel on short notice more than 50% of the time. Must have valid driver's license and clean driving record. The salary range for this role is $90,000 - $115,000 annually and also offers a competitive benefits package.

  • Providing technical solutions to customers that involve engineering research impacting equipment or product design, testing of materials, process studies, and economic impact analysis.
  • Routinely providing technical solutions to customers on moderately complex problems within a set of products or industries served.
  • Participating in larger project teams and may also be managing small project teams with narrow scope.
  • Continually acquiring higher level knowledge of products and processes but can research independently and only requiring moderate levels of coaching and guidance.
  • Provide technical assistance and support to company engineers and equipment end users in the quick and efficient startup of newly installed equipment.
  • Responsible for the training of site personnel in the operation, maintenance and repair of the equipment.
  • Write technical reports, bulletins, FAQs, troubleshooting and programming guidelines and procedures.
  • Plan and modify products to meet customer needs.
  • Set up and debug the company's SCADA system at client sites.
  • Develop action plans for open support cases and ensure customer satisfaction.
  • Be responsible for the commissioning of both power metering products as well as entire industrial systems.
  • Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Electrical Engineering Technology, or a related field (required)
  • Minimum three years of relevant experience (required)
  • Proficiency in relevant software and hardware.
  • B.S. in Electrical Engineering, Computer Science or equivalent degree, or equivalent work experience.
  • 5+ years of experience in power systems, industry practices, and system protection, protective relays and their applications, settings, and testing.
  • Demonstrated experience in software, integration and automation, industrial controls, PLCs, industry protocols (IEC-61850, DNP, Modbus), Ethernet systems, protocol analyzers, and industry SCADA practices.
  • Strong technical training, excellent communication both written and verbal, and above expectation customer service skills.
  • Strong programming skill in C, C++, and Java.
  • Ability to direct daily work activities with limited supervision.
  • Good understanding of industry standard communication protocols with an emphasis on Modbus, IEC 61850, DNP and BACnet.
  • Knowledgeable in computer networking architectures, topologies, and hardware.
  • Troubleshooting and problem-solving skills.
  • Competitive benefits package
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